Question 1

How much does vending machine service cost?

Accepted Answer

There is typically no upfront cost to you. We provide, install, and maintain all equipment at no charge. Our revenue comes from product sales. You provide the space and we handle everything else.

Question 2

What is the minimum employee count required?

Accepted Answer

We can serve businesses of all sizes, from small offices with 10 to 15 employees to large facilities with thousands. The type and quantity of equipment will vary based on your employee count and available space.

Question 3

How quickly can service begin?

Accepted Answer

After your initial consultation and approval, we typically install equipment within 2 weeks. Rush installations may be available for urgent needs. The timeline depends on equipment availability and your scheduling preferences.

Question 4

Is there a contract or commitment period?

Accepted Answer

We offer flexible service agreements. We typically recommend a one year initial term to allow time for optimization, but every business is different and we can discuss options that work for your situation.

Question 5

What types of vending machines do you offer?

Accepted Answer

Snack machines, beverage machines, combination units, healthy vending, micro markets, smart coolers, office coffee, and water filtration. We recommend the best fit based on your space and the people using it.

Question 6

Can we choose which products are in the machines?

Accepted Answer

Yes. We build product selections around your tenants and employees, including healthy options, dietary needs, multicultural products, and specific brands. Selections get adjusted over time based on sales data and feedback.

Question 7

Do your machines accept credit cards?

Accepted Answer

Yes. Every machine takes credit and debit cards, Apple Pay, Google Pay, and cash. Cashless payments account for the majority of transactions.

Question 8

How much space do vending machines require?

Accepted Answer

A standard vending machine needs roughly 6 feet wide by 3 feet deep. We also install smaller units for tight spaces, and we assess the site before recommending a configuration.

Question 9

How often are machines restocked?

Accepted Answer

Restocking frequency depends on usage and is set per location, typically weekly to monthly. We monitor sales data to keep the schedule right and the products fresh.

Question 10

What happens if a machine breaks down?

Accepted Answer

Call our service line and we dispatch a technician. Most issues are resolved within 24 hours, and all repairs and maintenance are included at no additional cost.

Question 11

Are your machines energy efficient?

Accepted Answer

Yes. We use modern equipment with LED lighting and smart cooling. Many machines are Energy Star certified, which keeps the added load on your building low.

Question 12

Can you accommodate special dietary needs?

Accepted Answer

Yes. We stock healthy, organic, gluten free, vegan, kosher, and halal products. Machines can focus on specific dietary preferences or carry a mix to serve a diverse building.

Question 13

Do you provide micro markets?

Accepted Answer

Yes. Micro markets are self service mini stores with more variety than traditional vending, including fresh sandwiches, salads, and meals. They suit larger sites with break room space.

Question 14

What about office coffee service?

Accepted Answer

We provide bean to cup machines, single serve brewers, traditional coffee makers, and all supplies including coffee, tea, cups, cream, and sugar. Regular delivery means you do not run out.

Question 15

What areas of Baltimore do you serve?

Accepted Answer

The entire Baltimore metro area including Downtown Baltimore, Inner Harbor, Federal Hill, Fells Point, Canton, and the surrounding counties: Baltimore County, Anne Arundel County, Howard County, Harford County, and Carroll County. Contact us to confirm coverage at your address.

Questions we get asked

Getting Started

Equipment and Products

Service and Maintenance

Specialty Options

Coverage

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